Reticular
ReticularReti support

Help for the moments that need care.

Find answers about Reti, fertility journey tracking, privacy, and account support. Our team is here when you need a person.

Contact support

Reach the Reticular team.

Have a question, issue, or feedback about Reti? Send us a note and include any helpful device or account context.

Within 24 hours

Support scope

Reti app

Primary contact

Email

Privacy posture

Encrypted

Questions

Frequently asked.

These answers cover common onboarding, document upload, privacy, subscription, and account questions.

What is Reti?
Reti is an iOS app designed to help you track your IVF and fertility journey. It allows you to organize appointments, medications, lab results, and costs in one place. Reti also features AI-powered tools including voice input, PDF document parsing, and a chat assistant to help you understand your journey.
How do I create an account?
When you first open Reti, you'll be guided through a simple onboarding process. Tap 'Create account' on the welcome screen and follow the prompts to set up your profile. You can sign up using your email address.
Is my health data secure?
Yes. Your privacy is our top priority. All data is encrypted both in transit and at rest. We use industry-standard security practices to protect your sensitive health information. You can review our full privacy policy for more details on how we handle your data.
How do I upload documents?
In the AI screen, tap the PDF upload button to select clinic documents, lab results, or other PDFs from your device. Our AI will automatically extract relevant information like lab values, medications, and costs, and organize them in your journey timeline.
Can I use voice to add entries?
Yes! Reti supports voice input. Simply tap the microphone icon and speak naturally about your appointment, symptoms, or any updates. Our AI will transcribe and extract the relevant information to create structured entries.
How do I cancel my subscription?
You can manage your subscription through the App Store. Go to Settings on your iPhone > tap your name > Subscriptions > select Reti > Cancel Subscription. You'll continue to have access until the end of your billing period.
How do I delete my account?
To delete your account and all associated data, please email us at support@reticular.ai with the subject line 'Account Deletion Request'. Include the email address associated with your account. We will process your request within 30 days as required by applicable law.
The app isn't working correctly. What should I do?
First, try closing and reopening the app. If the issue persists, check that you have the latest version from the App Store. If you're still experiencing problems, please contact us at support@reticular.ai with a description of the issue and your device model.
Data collection

Data we collect

To provide you with the best experience, Reti collects the following types of information:

Account Information

  • Email address
  • Name
  • Birth year (optional)

Health & Journey Data

  • Lab results you enter or upload
  • Medications and dosages
  • Appointments and notes
  • Symptoms and mood logs

Usage Data

  • App interactions
  • Feature usage analytics
  • Crash reports

AI Processing

  • Voice recordings (processed, not stored)
  • Uploaded documents (for extraction)
  • Chat conversations

Privacy

Your privacy matters.

Reti is built with privacy at its core. We understand that fertility data is deeply personal, and we treat it with the utmost care.

  • Data Encryption: All your data is encrypted in transit and at rest
  • No Data Selling: We never sell your personal or health information
  • Minimal Collection: We only collect data necessary to provide our service
  • Your Control: You can export or delete your data at any time
Privacy PolicyTerms of Service

Reti - IVF Journey Tracking App

Developed by Advocate AI Corp. DBA Reticular
San Francisco & Boston, United States