Last updated: August 13, 2026
Hello and welcome to Reticular. The Reticular platform and related services (collectively, the "Reticular Platform") are made available through reticular.com and reticular.ai (our "Website"), our mobile application (our "App"), and related online and offline services. The Services include fertility and IVF information-management tools; at-home reproductive genetic screening; saliva or cheek-swab kits; genetic and genomic data collection and analysis; Pregnancy Loss Panel and Embryo Report products; report delivery; genetic counseling and support; and related software, content, and artificial-intelligence-assisted tools. Please read these terms of service (the "Terms") carefully, as they are a legally binding agreement between you and Advocate AI Corp. DBA Reticular ("Reticular," "we," "our," or "us"). These Terms govern your access to and use of the Website, App, Reticular Platform, and any related product or service we provide (collectively, the "Services").
PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE, WHICH REQUIRES THAT YOU AND RETICULAR ARBITRATE CERTAIN CLAIMS BY BINDING, INDIVIDUAL ARBITRATION INSTEAD OF GOING TO COURT, AND LIMITS CLASS ACTION CLAIMS, UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE AS DESCRIBED IN SECTION 11 OF THESE TERMS.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR OTHERWISE USE OUR SERVICES, OUR WEBSITE, OUR APP, OR THE RETICULAR PLATFORM. By using our Services or accessing or using any Content or Output (each as defined below) that we make available, you agree to these Terms.
BY USING OUR SERVICES, INCLUDING OUR WEBSITE AND APP, YOU REPRESENT TO US THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE.
These terms may have changed since your last visit. We reserve the right to revise these Terms in our sole discretion at any time and without prior notice to you other than by posting the revised Terms on our Website or App. Revisions to the Terms are effective upon posting. The Terms will be identified as of the most recent date of revision. Your continued use of our Services after a revised version of these Terms has been posted on our Website or App constitutes your binding acceptance of the revised Terms.
Login Credentials. In order to use some of our Services, you may be required to create an account on the Reticular Platform (an "Account") by providing certain information. We may ask you to complete a registration form and create a username and password, or we may permit you to login through a third party application such as Apple Sign-In (your username, password for us or for any third party application, your "Login Credentials"). Upon creating an Account, we may generate a unique identification code (your "User ID") associated with your Account. You are responsible for protecting your Login Credentials from unauthorized use, and you are responsible for all activity that occurs on your Account (including without limitation any financial obligations). You agree to notify us immediately if you believe that your Login Credentials have been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your Login Credentials.
Account Information. During registration, purchase, fulfillment, or use of a Service, you must provide truthful information about yourself, which may include your name, email address, phone number, shipping address, partner or participant information, and other information reasonably necessary to provide the Service (collectively, together with the additional information referenced in Section 3, your "Account Information"). You represent that your Account Information is accurate and that you have authority to provide any information about another person. We or our payment, identity, laboratory, or fulfillment providers may request information reasonably necessary to verify identity, prevent fraud, complete a transaction, or comply with law. We may suspend or delay a Service if required information or consent is missing or cannot be verified.
Communications. You agree that we may send email, text-message, push-notification, mail, and telephone communications that are necessary to administer your Account, order, sample, report, appointment, support request, security, or other Service. We send marketing email or text messages only as permitted by law and the choices presented to you. You may unsubscribe from marketing email using the link provided, reply STOP to an applicable marketing text, change available Notification Settings, or contact contact@reticular.ai. Opting out of marketing does not prevent operational or legally required communications.
Fees and Orders. By purchasing a Service, you agree to pay the one-time, subscription, shipping, tax, and other amounts (the "Fees") shown at purchase or agreed in a separate order form. Product descriptions, included analyses, participant requirements, estimated timing, and prices presented at purchase are incorporated into these Terms. Estimates are not guarantees and may change because of shipping, sample quality, laboratory processing, clinic or data-provider response times, data compatibility, or events outside our reasonable control.
Billing Through Apple App Store. If you subscribe to our Services through our App, your subscription will be billed through your Apple App Store account. By subscribing through the App, you acknowledge and agree that: (i) payment will be charged to your Apple ID account upon confirmation of purchase; (ii) your subscription will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current subscription period; (iii) your account will be charged for renewal within 24 hours prior to the end of the current period at the subscription rate then in effect; (iv) you may manage your subscription and turn off auto-renewal by going to your Account Settings in the App Store after purchase; and (v) any unused portion of a free trial period will be forfeited when you purchase a subscription. Apple's terms and conditions for in-app purchases apply to all subscriptions made through the App Store.
Website Card Payments and Financing. Reticular uses Stripe Checkout, operated by Stripe, Inc. ("Stripe"), to process website card payments. Stripe or a payment-method provider made available through Stripe may collect information needed to process the payment. Eligible customers may be offered installment financing through Affirm or another provider; approval, disclosures, payment schedule, interest, and other financing terms are provided by that financing provider and are separate from these Terms. Stripe's privacy policy is available at https://stripe.com/privacy.
HSA/FSA Payments. Reticular uses Flex to make HSA/FSA checkout available for eligible products. Flex and the applicable benefits or payment provider determine card authorization, substantiation, reimbursement, and other account requirements. Availability of an HSA/FSA payment method is not tax, legal, or benefits advice and does not guarantee that your plan administrator will treat a purchase as eligible. You are responsible for confirming eligibility and retaining any documentation required by your plan.
Refunds Generally. Refund requests for Apple App Store purchases are subject to Apple's policies and must be submitted through Apple. Other Fees are non-refundable once paid unless a refund is required by law, expressly stated at purchase, or available under the limited No-Finding Promise below. Approved refunds are returned through the original payment provider when practicable and remain subject to that provider's processing and benefits-account requirements.
No-Finding Promise. The No-Finding Promise is a limited, results-based refund offer available only for a product expressly identified as eligible at the time of purchase. It does not apply to a one-partner Pregnancy Loss Panel or to any other product not expressly identified as eligible. For an eligible couple product, both required adult participants must complete the samples, data submission, analysis, and other steps included with that product. The order qualifies only if neither participant has a “Qualifying Result” in the completed Reticular report or reports.
Qualifying Result. A “Qualifying Result” means at least one of the following, when that category is included in the eligible product purchased: (i) a pathogenic or likely pathogenic variant reported as a carrier finding in either participant; (ii) a pathogenic or likely pathogenic variant in either participant in a gene included in the purchased product's infertility or pregnancy-loss analysis; or (iii) an adult-disease polygenic risk score identified as eligible in the product description at purchase that is reported at or above the 90th percentile (the top 10% of the applicable reference distribution) in the risk-increasing direction in either participant. A result outside these categories is not a Qualifying Result for the Promise. A category not included in the purchased product is not evaluated for Promise eligibility. If either participant has one or more Qualifying Results, the order does not qualify.
How to Request It. The refund is not automatic. After the required analysis is complete, the purchaser must attend or participate in the genetic counseling session included with the eligible product and request the refund during that session. Reticular will review the completed results against the criteria above and may verify the order and participant records before confirming eligibility. A “full refund” means 100% of the amount Reticular charged for the eligible product after discounts, including any tax or shipping amount Reticular charged as part of that eligible order; it excludes separately purchased clinic, laboratory, financing, interest, or other third-party charges. A refunded order cannot also receive a duplicate refund, credit, or chargeback for the same amount.
Limits. Eligibility is governed by the product description and Promise terms in effect when you purchase. We may change or discontinue the Promise prospectively, but a later change will not reduce the eligibility of a qualifying purchase already completed. A report with no Qualifying Result does not rule out every genetic contribution to infertility, pregnancy loss, embryo development, or future health. The Promise concerns only the purchase price and is not a guarantee of any medical, fertility, pregnancy, embryo, or health outcome.
Referral Program. We may offer a referral program that allows you to invite others to use our Services and earn premium subscription credits. Referral rewards are subject to our referral program terms, which may be modified at any time. Abuse of the referral program, including self-referrals or fraudulent referrals, may result in forfeiture of rewards and termination of your account.
Genetic Screening and Report Services. The specific product you purchase determines the participants, samples, source files, genes, findings, scores, and counseling included. Some products use saliva or cheek-swab samples; Embryo Report products may also require compatible existing embryo or PGT data. Compatibility review may occur before or after an order depending on the product flow. If a sample is insufficient or data is incompatible, incomplete, mislabeled, or unavailable, we may request another sample or file, delay the Service, offer an available alternative, or cancel the affected analysis. You remain responsible for decisions made with your physician, clinic, or other care team.
Shipping and Samples. Delivery and processing dates are estimates. You are responsible for providing an accurate address, following collection and return instructions, and promptly returning any required sample. Physical samples may be collected, transported, tested, retained, or destroyed by contracted laboratories or sample-processing providers in accordance with the consent presented to you, their instructions, our agreements, and applicable law.
Suspension of Services. We may alter, suspend or discontinue our Services in whole or in part, at any time and for any reason, without notice. Our Services may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.
Termination by Us. We may terminate your access to our Services, in our sole discretion, for any reason and at any time. If you have provided us with your email address, we will endeavor to provide electronic notice to you at such email address. You agree that we are not liable to you or any third party for any termination of your access to our Services.
Termination by You. You may terminate these Terms at any time by ceasing to use our Services and, if applicable, by closing your Account. For App Store subscriptions, you must also cancel your subscription through your Apple ID account settings. We may provide instructions on our Platform for how to close your Account and may update such instructions from time to time. Please follow such instructions if you would like to close your Account.
Survival of Terms. The following Sections of these Terms and any accrued obligations will survive any termination of these Terms: 1, 3, 4, 5, 6, 8, 9, 10, and 11.
Content, Individual Data, Suggestions.
AI Output. The Reticular Platform includes certain functionality using AI and other tools designed to help streamline IVF journey tracking and fertility health information management, including to create reports and documentation based on your queries and uploaded data (the "Output"). You acknowledge and agree that AI sometimes produces unpredictable, random, incorrect or inapplicable outcomes. THE OUTPUT IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ OR RECEIVED THROUGH OUR SERVICES. You are solely responsible for, and we will have no liability related to, the accuracy, quality, or useability of any of the Output. Without limiting the foregoing, we grant you a perpetual, worldwide, royalty-free right and license to use any Output generated by or for you through the Reticular Platform based upon your queries, solely for your personal purposes and not for resale to any third party.
Health and Genetic Data Acknowledgment. By using our Services to submit, collect, analyze, or process fertility, embryo, health, biological-sample, or genetic information (collectively, "Health Data"), you acknowledge that: (i) you are voluntarily providing or authorizing the information for the requested Service; (ii) you have the legal right and any required authorization to provide information about yourself or another person; (iii) each participant may be required to separately consent; (iv) Reticular will process Health Data as described in our Privacy and Consumer Health Data Policy and any consent presented for the applicable Service; and (v) you should consult qualified healthcare professionals before making health or reproductive decisions based on a report or other Output.
Our Content. Subject to these Terms and any other agreement between you and us, we hereby grant you a limited, personal, non-transferable, non-exclusive, non-sublicensable, revocable license to access and use any other content, including text, audio, video, images or other content (collectively, "Content") that we make available through our Services, solely for your personal and non-commercial use, and subject to any restrictions on certain types of content set forth in these Terms. You understand that the Content that is posted on our Services is used by you at your own risk.
Changes to Content. We reserve the right to make changes to any Content or descriptions of our Services without obligation to issue any notice of such changes.
Rights Needed to Provide the Services. You retain your rights in information and content that you submit ("User Content"). You grant Reticular and its contracted providers a non-exclusive, worldwide, royalty-free license to host, copy, transmit, format, analyze, and otherwise process User Content only as reasonably necessary to provide, secure, support, and improve the Services; comply with law; and exercise rights under these Terms and our Privacy and Consumer Health Data Policy. This license ends when the User Content is deleted from our systems, except for copies retained as required or permitted by law and deidentified information that can no longer reasonably be linked to you. Nothing in this paragraph permits Reticular to publicly display identifiable Health Data or use it for unrelated research, targeted advertising, or general-purpose AI training without any separate consent required by law.
Your Responsibility for User Content. You are solely responsible for all of your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through our Services, nor any use of your User Content by Reticular on or through our Services, will infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Feedback. We welcome your feedback, ideas and suggestions (collectively, "Suggestions"). If you send us any Suggestions, including as permitted under Section 6(a) of these Terms, you agree that: (1) your Suggestion(s) become our property and you are not owed any compensation in exchange; (2) none of the Suggestion(s) contain confidential or proprietary information of any third party; (3) we may use or redistribute Suggestion(s) for any purpose and in any way; (4) there is no obligation for us to review your Suggestion(s); and (5) we have no obligation to keep any Suggestions confidential.
Applications; License to Use.
License to Use. Subject to these Terms and any other agreement between you and us, we grant to you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use any application we may offer on a compatible mobile device for your personal, non-commercial purposes and use of the Reticular Platform, in each case, solely in the manner enabled by us.
Limitations; Revocation. Your license to use our Services is automatically revoked if you violate these Terms. From time to time, we may upgrade our Services or make improvements to our Services. You agree that these Terms will apply to all such upgrades or improvements. We retain all rights and interest in our Services. Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in these Terms, is void. We reserve all rights not expressly granted under these Terms.
No Implied Licenses. Nothing contained on our Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use our Services or any Content, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with our prior written permission or the written permission of the third party that may own the trademark or copyright of material displayed on our Services.
Privacy Policy. Our Privacy Policy is made available on our Website and App and describes the collection, use and disclosure of data by us in connection with our Services. Our Privacy Policy, as may be updated by us from time to time in accordance with its terms, is hereby incorporated into these Terms, and you hereby agree to the collection, use and disclosure practices set forth therein.
Security. You acknowledge that our Services use the Internet for data transfer and Internet-connected servers to store Content and Individual Data. While we use commercially reasonable security measures for such servers, including encryption of Health Data at rest and in transit, no security measures are entirely effective and Internet communications may have inherent insecurities. As such, we make no representations or warranties regarding the security offered in respect of our Services.
General. As a condition of your use of our Services, you will not use our Services for any purpose that is unlawful or otherwise prohibited by these Terms. You further agree to comply with any other applicable terms and conditions of use set forth on our Website or App, including the Apple App Store Terms of Service. We reserve the right, without prior notice to you and in our sole discretion, to terminate your access to our Services if we decide that your use violates these Terms, including for the reasons listed in this Section 6, or for any other reason.
Prohibited Use; Unauthorized Access. You agree not to, and will not permit any person or entity to: (i) use, or allow the use of, our Services for any unfair or deceptive practices or in contravention of any federal, state, local, foreign or other applicable law or rules and regulations of regulatory or administrative organizations; (ii) act in a fraudulent, tortious, malicious or negligent manner when using our Services; (iii) act in any manner that, in our sole discretion, could damage, disable, overburden, impair or interfere with any other party's use of our Services; (iv) obtain or attempt to obtain any information through any means not intentionally made available through our Services; (v) obtain unauthorized access to any computer system through our Services; (vi) circumvent, remove or otherwise interfere with any security-related features of our Services, features that prevent copying or using any part of our Services or features that enforce limitations on the use of our Services, the Output, or any Content; (vii) introduce viruses, worms, Trojan horses and/or harmful code to our Services; and (viii) use any robot, spider, site search/retrieval application or other automated device, process or means to access, retrieve, scrape or index any portion of our Services or any Content. In the event that you gain access to information not intended to be accessed by you, you agree that you will immediately notify us and destroy all copies of such information in your possession.
Prohibited Content and User Activity. You agree that you will not, and will not authorize or facilitate any attempt by another person or organization to use our Services to: (i) transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, lewd, lascivious or otherwise objectionable, as determined by us; (ii) use a name or language that we, in our sole discretion, deem offensive; (iii) post defamatory statements; (iv) post hateful or offensive Content or Content that disparages any ethnic, racial, sexual, gender, religious or other group; (v) post Content that depicts or advocates the use of illegal drugs; (vi) post Content that characterizes violence as acceptable, glamorous or desirable; (vii) post Content which infringes another's copyright, trademark or trade secret; (viii) post unsolicited advertising or unlawfully promote products or services; (ix) harass, threaten, bully, stalk or intentionally embarrass or cause distress to another person or entity; (x) promote, solicit or participate in any multi-level marketing or pyramid schemes; (xi) exploit children under 18 years of age; (xii) engage in disruptive activity, such as sending multiple messages in an effort to monopolize a forum; (xiii) invade the privacy of any person, including without limitation posting personally identifying or otherwise private information about a person without their consent (or their parent's consent in the case of a child under 13 years of age); (xiv) solicit personal information from children under 13 years of age; (xv) create a false identity or impersonate another person or entity; (xvi) upload Health Data belonging to another person without their explicit consent; or (xvii) encourage conduct that would constitute a criminal or civil offense. We reserve the right to consider other conduct to be prohibited. In addition, you acknowledge and agree that you will not post any content to any of our social media accounts that is any of items (i)-(xvii) above.
Intellectual Property Infringement. You agree that the structure, organization and code used in conjunction with our Services are proprietary to us. You shall not, and shall not permit any person or entity to: (i) use our Services on a service bureau, time sharing or any similar basis, or otherwise for the benefit of any other person or entity; (ii) alter, enhance, or make derivative works of our Services, Output, or any Content available through the foregoing; (iii) reverse engineer, reverse assemble or decompile, or otherwise attempt to derive source code from our Services; or (iv) sell, transfer, publish, disclose, display or otherwise make available our Services or any Output, including any modifications, enhancements, derivatives and other software and materials provided hereunder by us or copies thereof to others in violation of these Terms. Unless as otherwise set forth by us in writing, you understand and acknowledge that all Content contained on our Services is the property of us and/or our affiliates or licensors and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.
Third Party Services. Our Services may include features or functionalities that interoperate with services operated by third parties, which may be pursuant to a generally available application programming interface made available by such a third party or pursuant to an agreement that we have with such a third party. We have no control over any features or functionalities offered by any third party, and those features or functionalities may be modified, suspended or terminated at any time with no notice.
Third Party Links. Our Services may contain links to third party sites. These links are provided to you as a convenience, and we are not responsible for the content of any linked third party site. Any third party site accessed from our Services is independent from us, and we have no control over the content of that site. In addition, a link to any third party site does not imply that we endorse or accept any responsibility for the content or use of such site. You understand that use of any third party site is subject to its terms of service and privacy policy. We request that you exercise caution and good judgment when using third party sites.
Providers of Third Party Platforms. Our Services rely on third-party laboratories, genetic counselors, shipping and fulfillment providers, hosting and storage vendors, payment and benefits providers, communications and scheduling tools, analytics providers, and software services. Those providers may include Apple, Stripe, Flex, Affirm, OpenAI, Supabase, Vercel, Reducto, Modal, Resend, Cal.com, and others described in our Privacy and Consumer Health Data Policy or presented when you use a feature. They are not parties to these Terms and, except where expressly stated in their own terms or required by law, have no obligation to provide maintenance or support for Reticular or resolve claims concerning the Services.
Apple-Specific Terms. You acknowledge and agree that: (i) these Terms are between you and Reticular only, and not with Apple; (ii) Apple has no obligation to furnish any maintenance and support services with respect to the App; (iii) in the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price for the App to you (if applicable), and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App; (iv) Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App; (v) Apple is not responsible for the investigation, defense, settlement or discharge of any third party claim that your possession and use of the App infringes that third party's intellectual property rights; and (vi) Apple and Apple's subsidiaries are third party beneficiaries of these Terms as related to your license of the App, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.
a. Disclaimer.
No Warranty. OUR SERVICES AND ALL OUTPUT, CONTENT ON OR ACCESSIBLE FROM OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, WE DO NOT WARRANT THAT: (i) THE OUTPUT OR OTHER INFORMATION AVAILABLE THROUGH OUR SERVICES IS FREE OF ERRORS; (ii) THE FUNCTIONS OR SERVICES (INCLUDING WITHOUT LIMITATION MECHANISMS FOR THE DOWNLOADING AND TRANSMITTING CONTENT) PROVIDED BY OUR SERVICES WILL BE UNINTERRUPTED, SECURE OR FREE OF ERRORS; (iii) DEFECTS WILL BE CORRECTED, OR (iv) THAT OUR SERVERS OR THE SERVER(S) THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
No Medical Diagnosis or Treatment. RETICULAR REPORTS, SOFTWARE OUTPUT, GENERAL CONTENT, AND PRODUCT RECOMMENDATIONS ARE INFORMATIONAL AND EDUCATIONAL AND DO NOT DIAGNOSE, TREAT, CURE, OR PREVENT A CONDITION OR REPLACE YOUR PHYSICIAN OR CARE TEAM. AN INCLUDED SESSION WITH A QUALIFIED GENETIC COUNSELOR HELPS EXPLAIN THE SCOPE AND LIMITATIONS OF YOUR RESULTS BUT DOES NOT GUARANTEE AN OUTCOME OR REPLACE MEDICAL CARE FROM YOUR TREATING CLINICIANS. RELIANCE ON INFORMATIONAL OUTPUT IS AT YOUR OWN RISK.
Waiver of Liability. WE AND OUR AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS. Under no circumstances will we be liable for any loss or damage caused by failed delivery or receipt of Content or any third party's use or distribution of Content. Under no circumstances will Reticular be liable for any claims that may arise from User Content, including without limitation claims for intellectual property infringement. UNDER NO CIRCUMSTANCES WILL RETICULAR BE LIABLE FOR ANY HEALTH-RELATED DECISIONS YOU MAKE BASED ON THE OUTPUT OR CONTENT PROVIDED THROUGH OUR SERVICES.
b. Limitation of Liability.
General. IN NO EVENT SHALL WE BE LIABLE TO YOU, ANY OTHER USER OF OUR SERVICES, ANY THIRD PARTY PROVIDER OR ANY OTHER PERSON OR ENTITY FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES OR FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES ARISING OUT OF THE USE, INABILITY TO USE, UNAUTHORIZED ACCESS TO OR USE OR MISUSE OF OUR SERVICES, YOUR CONTACT INFORMATION, CONTENT OR ANY INFORMATION CONTAINED THEREON OR IN CONNECTION THEREWITH, WHETHER BASED UPON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
Limitation. OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATEST OF (I) $100.00; OR (II) THE AGGREGATE AMOUNT YOU HAVE PAID TO US IN FEES, IF ANY, IN THE THEN-PRIOR TWELVE (12)-MONTH PERIOD.
Exclusions. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU BUT SHALL INSTEAD APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
c. Indemnification. By using our Services, you hereby agree to indemnify and hold harmless us and our officers, directors, employees and agents from any claims, damages, losses, liabilities, and all costs and expenses of defense (collectively, "Claims"), including without limitation attorneys' fees, resulting directly or indirectly from a claim by a third party that arises in connection with (i) your provision of any Content, including Health Data, (ii) your use of our Services and/or (iii) any user or other third party's use of any Content that you submit via our Services. At our option, you agree to defend us from any Claims.
d. Waiver of Rights. Reticular's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized agent of Reticular.
e. Successors and Assigns; Binding Effect. You may not assign or transfer your rights or obligations under these Terms in whole or in part to any third party without our consent. These Terms shall bind and inure to the benefit of the parties to these Terms and their respective successors, permitted transferees and permitted assigns.
f. Independent Contractor Status. We and you are independent contractors and are not partners, joint venturers, agents, employees or representatives of each other.
g. Entire Agreement; Amendment; Interpretation. These Terms, including our Privacy Policy, contain the entire understanding of the parties with respect to the transactions and matters contemplated herein, supersede all previous communications, understandings and agreements (whether oral or written) other than any click-through or end user license agreement provided by us, and cannot be amended except by a writing signed by both parties or by our posting of an amended version of these Terms on our Website or App. The headings and captions used in these Terms are used for convenience only and are not to be considered in construing or interpreting these Terms. If any part of these Terms is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
By using our Services, you consent to having your Login Credentials and any personal information that you provide to us transferred to and processed in the United States of America subject to the restrictions on such data as provided in our Privacy Policy.
These Terms, and any dispute between you and us, shall be governed by the laws of New York without regard to principles of conflicts of law that would result in the application of the law of any other jurisdiction, except that the Federal Arbitration Act shall govern the interpretation and enforcement of the arbitration provisions set forth below. Unless you and we agree otherwise, in the event that this Section 10 is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt-out of the Arbitration Procedures or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and us must be resolved exclusively by a state or federal court located in the New York except that you or we are permitted (a) to bring small claims actions in state court in the county in which you reside if such court has a small claims procedure and if such court is located in the United States of America; (b) to bring claims for injunctive relief in any court having jurisdiction over the parties; or (c) to seek enforcement of a judgment in any court having jurisdiction over the parties. To the extent permitted by law, you and we agree to waive trial by jury in any court proceeding.
Mandatory Arbitration of Disputes; Arbitration Procedures. Except if you opt-out or for disputes relating to your or our intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) or for items (a)-(c) set forth in Section 10 (Governing Law; Dispute Resolutions), you agree that all disputes between you and us (whether or not such dispute involves a third party) arising out of or relating to these Terms, our Services, and/or our Privacy Policy shall be finally resolved by arbitration before a single arbitrator conducted in the English language in the Commonwealth of Massachusetts under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and you and we hereby expressly waive trial by jury. You and we shall appoint as sole arbitrator a person mutually agreed by you and us or, if you and we cannot agree within thirty (30) days of either party's request for arbitration, such single arbitrator shall be selected by the AAA upon the request of either party. The parties shall bear equally the cost of the arbitration (except that the prevailing party shall be entitled to an award of reasonable attorneys' fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding the foregoing, application may be made to any court for a judicial acceptance of the award or order of enforcement. Under no circumstances shall the arbitrator be authorized to award damages, remedies or awards that conflict with these Terms.
Class Action Waiver. Any claims brought by you or us must be brought in such party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You agree and acknowledge that neither you nor we will participate in a class action or class-wide arbitration for any claims covered by these Terms. You hereby waive any and all rights to bring any claims related to these Terms and/or our Privacy Policy as a plaintiff or class member in any purported class or representative proceeding. You understand and agree that you may bring claims only on your own behalf.
Opt-out. You may opt out of this Agreement to Arbitrate. If you do so, neither you nor we can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing within thirty (30) days of the date that you first became subject to this arbitration provision. The opt-out notice must state that you do not agree to the Agreement to Arbitrate and must include your name, address, phone number, your Reticular account, if applicable, to which the opt-out applies and a clear statement that you want to opt out of this Agreement to Arbitrate. You must sign the opt-out notice for it to be effective. This procedure is the only way you can opt out of the Agreement to Arbitrate. You must use this address to opt out: Advocate AI Corp. ATTN: Arbitration Opt-Out, 717 California St, San Francisco, CA 94108.
Effect of Changes on Arbitration. Notwithstanding any provision in these Terms to the contrary, you and we agree that if we make any change to the Arbitration Procedures (other than a change to any notice address or Website link provided herein) in the future, that change shall not apply to any claim that was filed in a legal proceeding against us prior to the effective date of the change. Moreover, if we seek to terminate the Arbitration Procedures from these Terms, such termination shall not be effective until thirty (30) days after the version of these Terms not containing the Arbitration Procedures is posted to our Website and shall not be effective as to any claim that was filed in a legal proceeding against us prior to the effective date of removal.
Survival. In accordance with Section 4 (Scope of Service; Modifying and Terminating Service), this Section 11 (Agreement to Arbitrate; Waiver of Class Action) will survive the termination of your relationship with us.
For additional information, if you have any questions about these Terms, please contact us at contact@reticular.ai.
Last Updated: August 13, 2026